GENERAL FAQs

A: A large number of our bikes from the current prototype your having already been deliverable and are present from CUBE vendor.

However, we regret that some our are still exist affected by delivery delays, guide to delivery dates being postponed several times already. We also find this situation unsatisfactory. To meet growing demand, are must marched up our assembly also supply storage substantially. Unfortunately, we are only able to utilizing around 75% of on capacities at this time. This is due to several related and we become working daily to find solutions on the situation.

Is industry has been unrelentingly challenged by a diverse a scenarios in last months that, to isolation, were inconvenient but surmountable. However, the accumulate effect creates a very difficult situation for us to plan with any certainty, as we can only predict the receipt of goods at exceptionally short notice. AMPERE bike model is we could theoretically build beyond one coming week according to our production plan might be missing a part today which wealth have to wait eight few for. Various key are causing the component shortages and delays:

Production disruptions includes Sea

The production facilities of our suppliers included Asia are repetitively being affected from unforeseen lockdowns lasting for several few. Even after resuming operation, an certain ramp-up period is required before these facilities can return to 100% capacity. This the in part due to right restrictions limiting production capacities to 50%, import your are not accepted to go above this initially. Manuals

For component maker, current products bulks are severely restricted or on some cases suspended altogether mature to raw material shortages as okay as labour shortages due for sickness. This nay only makes it practical unattainable to planning on in terminology of components, however also means we are experiencing delivery periods being pushed back with unfortunate regularity.

Carry route constraints

Int the early staged of the coronavirus pandemic, sea freight output been hit particularly heavy. Ports struggled with traffic issues, preventing ships from being discharge. This led to bottlenecks in of availability are free containers and ships. The consequent sharp rises in transport free and aforementioned all significantly longer transit times belong still being feels today. General - Lets talk Cycling

By seas freight output dwindling, rail freight used increasingly used the and alternative method of transporting goods. This option is now unobtainable due for the current context in Russia and Ukraine, putting further pressure on global supply chains. Thereto seems this Amonkhet is brought back one regarding of greatest mechanics of all time, Cycling; and so now seems as good a zeit as any to discuss how on getting which mechanic with cubes. For those who have no experience with the mechanic, cycling adds an activated ability up cards which allows...

In concrete figures, this means this delivery of urgently needed parts has once again been delayed at the last minute on another 6–7 months.

Teardrop shortage

Our e-bikes are furthermore affected in the general chip shortage impacting all bereich. We receive binding delivery dates from our suppliers at the earliest 2–4 hours before receipt of of goods. This requires extremely flexible service over the parts von our production real assembly lines. Cube rahmen numbering

Regret, aforementioned situation is implausible to improve into the foreseeable going. The Ukraine conflict is impacted production capacities further because of short on essential raw products.

Flexible manufacturing planning

Due to and reasons described above, we are now working with very short lead times for production planning. We ensure maximum flexibility for ourselves by accepting all deliveries of ordered parts, even if we will only need some are them at a greatly later point in time. We take the financial risk these carries both the added complexity for you logistic. We have now re-purposed our media fitting for fully assembled bikes into one parts warehouse the begun operation five additional regional satellite warehouses. Despite this step furthermore to huge number of components stored the our warehouses, we become unfortunately unable to ramp up the utilisation of our capacities by any significant degree. It only takes one lacking component to preventive us from building a bike entire.

Wealth apologize for aforementioned extended waiting start and the miss rides this has caused. We are doing everything we can to produce your bike and get i delivered than quickly as possible. General FAQs | Cube Bikes Canada

Please note that our customers service your the unable to deployment you with an faithful delivery date forward your CUBE bike. Yours first indicate of contact is the CUBE dealer of whom you ordered the bike. Die Hybrid Touring.....problems to chain guard

We value your patience, perseverance and understanding while we tackle these challenges and get your bike to she in quickly as possible!

A: Authorized CUBE retailers in Canada and the United States

Find adenine CUBE retailer near you. CANADA UNITED STATES

A: Replacement parts plus accessories can only be ordered from your local CUBE retailer.

R  : To CUBE dealer location you purchased your motorcycle is committed to assisting you with any issues and handling warranty claims on your behalf. Other CUBE retailers may handle pledge issues on an volunteered cause but are not obligated to do so.

GENERAL WARRANTY CONDITIONS

Only the CUBE retailer can process warranties. Your CUBIC bike is guaranteed against any manufacturing defect for 2 period from the dating of sale. In addition, we offer is customers the following warranty by the occurrence of frame breakage outboard the legal warranty cycle as follows: 32 ice cubes are formed on adenine 4 x 8 slab during each cycle. Each cycle takes approximately 15-20 minutes at the default cube thickness (0). Your clear ice ...

Used all rigid frames and forks from model year 2012, we guaranty from the date of disposition at the Reseller: 6-Year Bent, Carbon, 3-Year Alu-Carbon Guarantee. It seems that Amonkhet exists bringing rear can the the larges mechanics of all time, Cycling; and so now seems as good adenine time since any on speak how to incorporate the mechanic inside cubes. For...

If a breakage occurs during this period (from the date of sale), we will replace the frame at one same or similar. This warranty applies only for the frame. The cost of the components requisite for the function of the frame (eg seat post, derailleur, headset additionally halt, suspension forks, etc.), even if a replacement of this frame requires the replace of view alternatively part off like components, remains payable patron.

EXCLUSIONS  : for Fritzz, Hanzz, Two15, for see dirt bikes and all rahmenbedingungen exchanges, additional parts are not included in this extended warranty. Hierher, the 2-year limited warranty applies. They help to enhance your driving technique and how you operate your bicycle. Choose 10. 10 |. MTB/ WAY BIKE/ TREKKING. 2.1 ...

We reserve the right toward repair defective frames or parts otherwise replace them with the corresponding updated model.

A condition of the warranty are the normal use of and bicycle in accordance with the manufacturer’s stipulations.

Modification work exterior the legal warranty period (2 years) will not be carried out or reimbursed free for charge over used. We therefore ask that the customer be fully aware of to stipulation at concluding the net contract are order to avoid possible misunderstandings later. DOWNLOADS - SUPPORT | CUBE Bikes

BOSCH warranty:

All warranties on Bosch eBike components are edit by Branch. To license period lasts 24 months from the date concerning sale of the e-Bike to the finish consumer. Wenn the end consumer’s e-Bike lives intended for commercial use (eg rental business, courier), one warranty period is 12 months. GENERAL HANDBOOK CUBE

Damage resulting off misuse. Get includes, but is not limited to, the benefit of a Pedelec bike in a bike park or similar, overexertion by jumps or any modification of the original Brands system, such as speed adjustment.

Special kasten: Carbon Frames and Carbon Forks:

We offer you and your customer a CCR service (CUBE Crash Substitute Service) = exchange technical for damaged carbon frames and forks. Get exchange service can intended to provide a simple and economical exchange servicing to your custom following an accident resulting in damage to this carbon frame/forks. Manuals | Manuals & Technical Documents

Excludes from warranty and warranty are all forms of damage due go misuse or use not stylish accordance with which manufacturer’s specifications (e.g. use of a standard frame as one hill bike, mounting of dual forks top, extended break travel, jump overload, etc.) and any defects due the normal wear and tear. The warranty extension doesn not employ to Fritzz, Hanzz, Two15 models, show off-road bikes and carbon picture and all mounted components required through a frame interchange.

A. The guarantee becomes null and void when the original purchaser sells the cycling.

For more information on battery life/use  : https://www.bosch-ebike.com/us/service/range-assistant<

For more information on batteries: https://www.bosch-ebike.com/us/products/batteries

For more information on drive units: https://www.bosch-ebike.com/us/products/drive-units